02.04.2010
Work
“Young man, I want to pay you two compliments,” he said – with a wink in his voice before even so much as ‘hello’ in our weekly phone call.
These calls always make me nervous. What if we’re tracking downward? What if the things we’re doing aren’t working? But, you make the call.
You do the hard [...]
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01.29.2010
Marketing
A couple days back, I expressed my frustration with an email I got from a sales rep.
A colleague, journalist, and now ivory-towered academic asked in the comments how I might have written that email. He’s the instructor-type, you know.
And, as usual, Joey was right. I sat down and – in about six minutes – wrote [...]
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