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Where’s The Bottleneck?

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Jun 26 2

Yesterday, I wrote about the awesome integrity of one of our clients.

It reminded me of something I heard during our last strategic planning session with that client. I’m on a team with two other colleagues, Dave Young and Steve Rae.

During our session, Steve asked a phenomenal question to Patrick’s senior staff:

What point in the customer process - from beginning to end - clogs up/bottlenecks the most?

We got great, varied answers from Patrick’s team that will help us continue to improve our systems, policies, and procedures all year long.

Ready to improve your organization… starting today?

Ask everyone in your company this question.

Then ask them why they think that is.

Then ask them how it could be fixed.

Then fix. Reward the suggestions that yield results.

Thanks, Steve!

photo credit: DailyM = Differentieel + JeeeM via photopin cc

Categories: Goals & Values, Shareworthy Service, Strategic Planning

Tim Miles helps owner-operated companies do more with less. He's the author of Good Company: Making It, Keeping It & Being It.

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  • http://www.squawkpoint.com/ James Lawther

    I was once told that success in business is as simple as putting your arms around a single problem, nailing it, then moving onto the next problem.

    It is a pity that for most of us that problem is more about “how do I look good” than “how do I improve my business”.

    Once we cross that barrier there is no stopping us

    James

    • tim_miles

      Amen!