(In addition to being a mentor and friend and golf partner for ten years, Steve Rae’s living the American Canadian Dream. He took risks, worked long hours, and went above-and-beyond what was required to semi-retire in his early 50s and travel the world with his lovely wife Carolyn and help schlubs like me follow in his footsteps. […]
Kindness and Professionalism
(Mondays are Lynn Miles Peisker days at The Daily Blur. Lynn’s the Executive Sister and Chief Plate Spinner at the Imagination Advisory Group. Check out her growing archive of posts here.) Public education is near and dear to my heart. I come from a long line of teachers beginning with my Grandma June and on […]
Education At The Speed Of Service
I believe entrepreneurship is the second most important key to the successful future of this country and countries around the world. I believe education is the first. On Wednesday we debuted a new seminar that applies our company’s core values and beliefs to educational teams and systems. The 9600-student Unit 4 school district in Champaign, […]
The Benefit of Transparency
(Mondays are Lynn Miles Peisker days at The Daily Blur. Lynn’s the Executive Sister and Chief Plate Spinner at the Imagination Advisory Group. Check out her growing archive of posts here.) Did you read Tim’s post on Friday? One of his best ever, I think. Why? It is rich with honesty, transparency, vulnerability. Those are […]
Get One Thing Straight
Get one thing straight: Your company is not in the [insert your industry here] business. Your plumbing company is not in the plumbing business. Your restaurant is not in the food business. Your hotel is not in the hospitality business. Your school is not in the education business. Your company is in the service business. […]
The Ritz-Carlton’s Secret (in 140 characters)
Participating in a twitter chat about customer service, someone with The Ritz-Carlton wrote: Hmm… “customer service is at the core of who we are.” What company doesn’t say that? I bet yours does. But do you deliver? Do you over-deliver? Consistently? Answer honestly. Now, think of the companies you know that actually do over-deliver consistently. […]
Are Your Employees VIP Customers?
If I had one bit of advice for business owners everywhere, it would be to audit and refine how well you treat your most important customers - your employees. Thankfully, Business 2 Community - a website devoted to sharing stories with more than 100,000 interested readers - gave me a platform to do just that […]
Where’s The Bottleneck?
Yesterday, I wrote about the awesome integrity of one of our clients. It reminded me of something I heard during our last strategic planning session with that client. I’m on a team with two other colleagues, Dave Young and Steve Rae. During our session, Steve asked a phenomenal question to Patrick’s senior staff: What point […]
6 Steps To Shareworthy Service
(It wasn’t all loafing and spray cheese. While I was on vacation, I had a few articles published in other places. This originally ran last week in Eyes on Sales.) Some experiences are just meant to be shared. Whether it’s your town elders grousing at the coffee shop or a busy mom blogging the praises […]
